Welcome Caron & Gareth : )
Last update: 27/09/23
In this update:
- View all project completion actions/options
Business recap
You are pivoting to a new business venture and require:
1/NOW: A simple web presence before you start in person and email marketing
2/FUTURE: Potential SEO optimisation
This page has been created to focus on the Brizy Web options so other SEO and Marketing packages have been excluded.
PROECT TIMELINE
Timeline
Pt.1 - Package selection/dates
Time peroid: Early August | Package and date finalised
Pt.2 - Paperwork
/Payments
/Onboarding
Contracts signed by both parties. Invoice and initial deposit paid.
Pt.3 - Design selection/Implementation
Design options created for client selection. Selection built into website.
Completion
/Website Live
Completion
✔️ Brizy website setup approved.
✔️ DNS settings implemented (website live)
AGENCY SUPPORT
Support protocols
Last update: 12-06-24
Support overview
As stated the agency does not provide 'default post project support' or 'ad hoc support' without booking. Support is provided on these 3 protocols:
- 🕘 Agency support is office hours: Monday through Friday 9am - 6pm
- 🗪 Support is given via business platforms: email / support chat / booking a slot here / project management system
- ℹ️ Start with 3 specific: (i)link (ii)area of change (iii)i
The only exception to the above are peroids when the agency is taking holiday peroids and emergency scenarios (outlined below).
Requesting support outside the project management system and not providing all needed information will cause delays.
During the course of a active project (as defined above), unless explicity specified otherwise in writing below are expected turnaround times.
The agency will advise if a request is classed as minor (level 1), medium (level 2) or major (level 3).
- 1️⃣ Minor: Normally within 48 hours (during office hour peroid) ✅
- 2️⃣ Medium: Normally within 5 days (during office hour peroid) ✅
- 3️⃣ Major: Generally 1-3 weeks, will be specified at the time and may involve outside expertise. ✅
For example, if a minor request came in at 5pm on a Friday, it may not be completed until the following Tuesday morning.
Project support requests will be also be weighed up and priortised according to any key deadlines dates in within the signed Schedule B - Statement of Work' contract.
Support: Active project
Definition of an 'active project':
The peroid after a contract is signed and deposit paid up to the the date when the Schedule C is signed by both parties.
MAX DURATION EXCEPTION:
Please note that support is suspended if a project has entered 'Max Duration' and is consider 'inactive'.
In this case support protocols and support times will no longer apply as the project has become unpaused.
Support: After project
Definition of a 'completed project':
The peroid after Schedule C is signed offed by both parties.
There is no 'default post project' support, unless specified in Schedule B, or a legacy arrangement in place.
This is explicitly outlined in document 'Schedule C'.
After the conclusion of a project, the below options are available.
1 Week support add-on
Only available at the start of a project. This support add-on runs from the project completion date. During this duration core support protocols and project support times apply. Following the conclusion of this peroid 'on call' support will need to be purchased.
On Call Support
Existing clients receive a lifetime 20% discount for 'on call' support bookings. Book using the 'support booking box' on this page. This pins down a specific peroid to work on the requested support.
⚠️ Emergency scenarios
Emergency scenarios that would require immediate assistance outside of office hours include matters such as:
- A platform used by a client goes temporarily offline.
- A data or security breach of a clients data.
Brizy Web Legacy Packages
| This legacy package for Gas Safe Hero is no longer available and for reference only |
➡️ NOTE: Below are package for setup and support on the Brizy platform only.
These packages assume the client already has brand assets, existing content and legal documentation ready for web use and production/preperation of these items is not included in the package.
Brizy Cloud Setup/Support
✅ IAccount setup
✅ IBrand assets optimised for web
✅ IDesign options / template setup
✅ IGlobal block rules/styles setup
✅ IProject duration amends/support*
✅ IStandard 4/5 page setup: Home, Services, About, Contact (or as specified)
✅ IAll contact forms setup/testing
✅ IDNS record setup
Optional upgrades:
🔼 *1 month support (+£50)
4 weeks support after launch date. See details.
Reoccuring monthly costs:
🔁 Discounted Brizy Cloud Hosting:
- FIXED £5.25 per month
(RRP £14 a month)
Other costs arranged by client
- Domain cost (varies)
- Domain email (if not via agency)
🔽 2023 Discount Offers**
- £25 discount for Google Review
- £25 discount for 30 sec video review
Must be completed within 14 days of sign off.
📧 Email/SMS Marketing
Email marketing campaigns such as a 'welcome email sequence' or 'sales offer sequence' are also available. The Brevo platform has a native intergration with Brizy.
Need a catchup or support?
For clients with an active project, you can book a catchup below.
Previous clients can book a discounted single hour session below or other more extensive support sessions.
