TEAM COMMUNICATION
Overview
The manner and speed we communicate both with each other internally, and with clients externally is a critical part of successful business operation.
This page shows our communication methods in the preferred order, which generally align with client support and communication protocols.
Communications & Support
Below is the preferred order of communications.
1st) Portal Ai Help - General Queries
⭐ Preferred General Method: The Ai bot 'Louise' has been trained for most general queries.
2nd)Portal Chat - Specific Queries
⭐ Preferred Specific Method: Portal Comments and Chat. On task related topics you can use the task comments, for all other topics you can use the private chat.
3rd) Email: Non specific longer comms
In unusual circumstances for concerns or queries not specifically related to work, you can send an email to the info address.
4) WhatsApp Business: Situational
For quick queries (non emergency) that are situational messages, such as request time specific codes, or on the way to in person meetup - use the Business WhatsApp.
Emergency situations: Personal mobile
⚠️ In emergency situations the Agency personal mobile including phone calls can be used.
Team Comms Menu
The team communications area covers the below topics. Click one of the below topics to learn more.
Automated Messages
(Coming soon)
Our automated messaging.
Training Ai
(Coming soon)
Training Ai to respond appropriately
Team Area
Let's talk
Choose the appropriate option below to chat or book work.
New clients can book a free discovery session, retainers can book a free catchup.
