TEAM COMMUNICATION
Overview
The manner and speed we communicate both with each other internally, and with clients externally is a critical part of successful business operation.
This page introduced communication protocols the Agency uses that align with stated client protocols.
View the menu on the different communications outlines.
Agency and Team Communication
Below are methods of communication between the Agency and team members / freelancers.
Asana: Project comms
⭐ Preferred Method: Asana comments (in the relevant task). NOTE: For private messages where the client is part of aproject - use direct messages.
Email: Non specific longer comms
For longer concerns or queries not specifically related to a project an email from the team email to the info email should be used to outline concerns.
WhatsApp Business: Situational
For quick queries (non emergency) that are situational messages can be sent to the Business WhatsApp.
⚠️ Personal Mobile: Emergency
⚠️ In emergency situations the Agency personal mobile including phone calls can be used.
Team Comms Menu
The team communications area covers the below topics. Click one of the below topics to learn more.
Automated Messages
(Coming soon)
Our automated messaging.
Training Ai
(Coming soon)
Training Ai to respond appropriately
Team Area
Need a catchup or support?
For clients with an active project, you can book a catchup below.
Previous clients can book a discounted single hour session below or other more extensive support sessions.
